FAQ

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What is "The Happy Introverts"

The Happy Introverts is an online clothing store that features collections and designs which make you 🙂 From sarcastic statements to funny illustrations, and much more! Designed for you, and perfect to give to others.

What products do you offer?

Currently, we focus on offering unisex eco-friendly tees. In the near future, we aim to offer a wide variety of additional products, including hoodies, sweatshirts, tank tops, socks, mugs, caps, and much more. From sarcastic statements to funny illustrations, and we are continuously adding more. All of our products are high-quality and printed to order in the US. Designed for you, and perfect to give to others.

Coming soon:

  • Clothing: hoodies, crewneck, and tank top.
  • Accessories: hats, socks, tote bags, accessories pouch, phone cases, and mugs.
  • Stationary: notebooks.

Shop all our products by clicking here.

How do your products fit?

All product info and sizing charts can be found by clicking here.

What does on-demand entail?

The Happy Introvert creates on-demand, which means that all products are unique and produced per order. This means when you buy products at The Happy Introverts’ the order goes directly to our printing facility, from where your order will be shipped.

You can view our production facility and processes here.

Can I become an ambassador?

We are always looking for people that want to help us promote our products. Use the hashtag #thehappyintroverts on social media to get featured. Want to become an ambassador? Contact us.

What does THI's quality assurance entail?

Print Quality Control

Every product goes through image quality control to make sure the design is printed in good quality. 

Reprint of products

If the received product is printed incorrectly, damaged or in bad quality, please contact our support and attach photos of the flaws. Our team will inspect the errors and have a replacement sent to you as soon as possible. 

Refunds of orders

In case there are issues with the reprint, a full order refund is placed within 5 business days after notifying our support. Please see our Terms of Service for the errors we take full responsibility for. 

Payment

Can I pay with debit or credit card?

Yes, when customers initiate the check out process they’ll have the option to pay with a debit or credit card – even if they don’t have a PayPal account.

What is PayPal?

PayPal is an all-in-one online payment solution that is both a merchant account and payment gateway. PayPal is the most popular processor online, handling 60 percent of all web transactions as recently as 2012.

Shipping & Returns

What are THI's shipping times like?

Shipping times vary, but on average here’s how long it can take:

  • USA – 5 days
  • Canada – 10-15 days
  • International – 10-30 days

Is shipping included in the product price?

No, shipping rates depend on customer location, as well as the amount of products in an order.

How does THI handle refunds and returns?

The Happy Introvert creates on-demand, which means that all products are unique and produced per order. Returns or exchanges are not supported if you ordered a wrong size, color, or simply don’t like the product. We don’t have inventory space to keep unwanted items.

Once an order has been sent to production you can no longer edit any details or cancel it. However, we can offer a replacement order free of charge, if there are any issues with the order, like manufacturing error, printing issues and such.

In case you experience any difficulties, please feel free to contact our Support Team with all the necessary information and photographic evidence for an investigation, and we will do everything possible to correct the situation and provide the most suitable solution to you, depending on if the replacement or a refund is eligible or not.

What are THI's production times like?

Depending on several factors such as color, product type and the size of your item, production turnaround varies. Most orders are shipped within 2-5 business days from the order date.

How do I cancel or edit an order?

Because of the nature of print on demand, products are produced to order and are therefore non-refundable.

Once an order is in production, the order can no longer be cancelled, changed or edited as the item may have been created.

I want to cancel order

To cancel an order, you must let us know within 12 hours of when your order was placed. We will do our best to cancel any orders after this period but once production begins we can no longer cancel the order.

Sustainability & Responsibility

How do you plan to reduce the use of packaging?

  • We’ve eliminated the second layer of plastic packaging for all single-item shipments.
  • We’re testing the best paper tape to switch over from acrylic tape;
  • Adding recycling instructions to the poly mailer bags we’re currently using;
  • Looking for ways to replace plastic packaging.
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The Happy Introverts

Eco-Friendly Tees that make you Smile!